1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Your name
• Email address
• Mobile or WhatsApp number
• Information submitted through enquiry, registration, assessment or lead forms
• Information you voluntarily share while enquiring about our coaching programs
• Course, workshop or coaching preferences
• Payment and transaction information
• Communications you send to us
• Basic technical information such as IP address, browser type, device information and website activity
• Advertising and analytics information collected through cookies, pixels and similar technologies

Payment information may be processed by third-party payment providers. We generally do not directly store complete credit/debit card or banking credentials.

2. How We Use Your Information

We may use the information collected to:

• Register you for workshops, bootcamps, courses and coaching programs
• Provide access to programs and digital content
• Send Zoom links, WhatsApp group links, reminders and program updates
• Respond to enquiries and requests
• Provide customer support
• Process and confirm purchases
• Communicate information about programs, events and services that may be relevant to you, where permitted
• Improve our website, programs and customer experience
• Measure and improve our advertising campaigns
• Maintain appropriate business and transaction records
• Prevent fraud, misuse or security issues
• Comply with applicable legal requirements

3. WhatsApp, Phone, SMS & Email Communication

When you voluntarily provide your phone number, WhatsApp number or email address, we may use it to communicate with you regarding your enquiry, registration, purchases, Zoom links, WhatsApp community/group access, course or coaching access, reminders and program updates.

Where permitted, we may also send information about relevant programs, workshops or offers. You can request to stop receiving promotional communications at any time. For WhatsApp promotional messages, you may reply STOP or contact us using the details below. Marketing emails may also include an unsubscribe option where available.

4.  Meta, Facebook & Instagram Advertising

We may use advertising platforms such as Facebook and Instagram to promote our workshops, courses and coaching services.

If you submit your information through a Meta/Facebook/Instagram lead form or advertisement, we may receive the information you voluntarily provide, such as your name, email address and phone number.

We may use this information to respond to your enquiry, send requested information, provide registration or joining details, contact you regarding the program or service you expressed interest in, and send relevant follow-up communications where permitted.

We may also use advertising technologies such as the Meta Pixel or similar tools to understand how visitors interact with our website and to measure advertising effectiveness. Your use of third-party platforms is also subject to their respective privacy practices.

5. Cookies & Tracking Technologies

Our website may use cookies, pixels and similar technologies to understand website usage, remember certain preferences, improve website performance, measure advertising effectiveness and provide more relevant marketing where permitted.

You can manage or disable cookies through your browser settings. Certain website features may not function correctly if cookies are disabled.

6. Coaching, Workshops & Zoom Sessions

When you participate in a live coaching session, workshop, webinar or Zoom session, your name, profile information, voice or video may be visible to other participants depending on your settings and participation.

Some sessions may be recorded for training, educational or program-access purposes. Where a session is being recorded, participants should be informed appropriately.

If testimonials, photographs, video clips or participant feedback are intended to be used publicly for marketing or promotional purposes, appropriate permission may be obtained where required.

7. Payments

Payments for our courses, workshops and coaching programs may be processed through third-party payment gateways or financial service providers. These providers may collect information required to process your payment, and their handling of that information is governed by their respective privacy policies and terms.

We may retain transaction-related information necessary for accounting, customer service, taxation and other legal or business purposes.

8. Third-Party Service Providers

We may use trusted third-party providers for website hosting, payment processing, email, WhatsApp or messaging, video conferencing, course hosting, online forms, customer relationship management, analytics, advertising and cloud storage.

These providers may process limited personal information where necessary to provide their services to us. We do not sell or rent your personal information to third parties.

9. How We Protect Your Information

We take reasonable administrative, technical and organizational precautions designed to protect personal information from unauthorized access, misuse, alteration, loss or disclosure. However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or as required for legitimate business, accounting, tax or legal purposes. Where information is no longer reasonably required, we may delete, anonymize or securely dispose of it, subject to applicable legal requirements.

11. Your Privacy Choices & Rights

Subject to applicable law, you may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where applicable
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Raise a concern about how your information is being handled

Where processing is based on consent, you may withdraw that consent by contacting us. Requests will be handled subject to applicable law and any legal obligations that require us to retain certain information.

12. Children’s Privacy

Our coaching services, business programs and workshops are generally intended for adults. We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

13. External Links

Our website may contain links to external websites, payment providers, WhatsApp, Zoom, social-media platforms and other third-party services. We are not responsible for the privacy practices or content of third-party websites or platforms. We encourage you to review their privacy policies before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, services, technology or applicable legal requirements. The latest version will be published on this page with the updated “Last Updated” date.

15. Contact Us

For questions, privacy requests, corrections, withdrawal of consent or concerns regarding this Privacy Policy, please contact:

Nawal Banthia
Subconscious Mind Coach

Email: questions@nawalbanthia.com

Website: www.nawalbanthia.com

Kolkata, West Bengal, India